Comparisons
Polemica vs ServiceTitan
ServiceTitan runs your field operations — scheduling, dispatch, pricebooks, invoicing. Polemica fills the gaps that field service software was never built to handle: AI front desk, after-hours booking, automated estimates, and billing follow-up. Most ServiceTitan users need both.
ServiceTitan
Field Service Management
ServiceTitan is the operating system for HVAC, plumbing, electrical, and other trades businesses. It handles job creation, technician dispatch, live GPS tracking, pricebook management, and reporting. It is a robust platform built for operations teams managing multiple crews.
Polemica
AI Operations Layer
Polemica deploys AI employees that handle the work ServiceTitan was not designed for — answering calls at 9 PM, following up on unpaid invoices, requesting reviews after a job closes, and nurturing leads that haven't booked yet. It connects to ServiceTitan rather than replacing it.
Feature
ServiceTitan
Polemica
Job scheduling and dispatch
✓
—
Technician mobile app
✓
—
Pricebook management
✓
—
Reporting and analytics
✓
~
Customer portal
~
✓
AI phone receptionist (after hours)
—
✓
Automated estimate generation
—
✓
Missed call text back
—
✓
Lead nurturing and follow-up
—
✓
Review request automation
—
✓
Invoice follow-up automation
~
✓
Private AI trained on your business
—
✓
Stay with ServiceTitan alone if
- Your main pain is scheduling, dispatch, or pricebook management
- You have a dedicated receptionist handling all inbound calls
- Your business hours cover all the times customers try to reach you
- You already have a working follow-up process for unpaid invoices
Add Polemica if
- You miss calls after hours and lose leads to competitors
- Unpaid invoices sit for weeks without anyone following up
- Your estimating backlog is slowing down close rates
- You want more Google reviews without manually asking each customer
Integration note
Polemica connects to ServiceTitan via API. When a job closes in ServiceTitan, Polemica can trigger a review request. When a lead is captured by Polemica's AI, it creates the job in ServiceTitan automatically. They are designed to run together.
See how it connects to ServiceTitan
Book a demo. We'll walk through the integration with your specific ServiceTitan setup.
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