Integrations/ServiceTitan
Polemica
× ServiceTitan.
ServiceTitan runs your field operations. Polemica handles everything that happens around them — the calls that come in after dispatch, the reviews that never get requested, the invoices that sit unpaid. The two systems connect via API and run together without manual data entry.
Connect ServiceTitanSetup
Connect via ServiceTitan API credentials (15 minutes)
Map your ServiceTitan job types, tags, and tech assignments
Configure which events in ServiceTitan trigger which AI actions
Test with a live job completion — review request fires automatically
What gets automated
Trigger
AI front desk captures a lead (call, SMS, or webchat)
Action
New customer record and job created in ServiceTitan automatically
Trigger
AI books an appointment
Action
Job scheduled in ServiceTitan and dispatched to the right tech
Trigger
Job status changes to "Complete" in ServiceTitan
Action
Review request sent to customer within 30 minutes via SMS
Trigger
Invoice status goes overdue in ServiceTitan
Action
Billing assistant sends payment reminder via SMS and email
Trigger
Customer contacts AI with a follow-up question
Action
AI pulls job history from ServiceTitan to answer accurately
AI employees that use this integration
AI Front Desk
Creates customers and jobs in ServiceTitan from any inbound channel
ViewAI Estimating Assistant
Reads pricebook from ServiceTitan to build accurate quotes
ViewAI Billing Assistant
Monitors ServiceTitan for overdue invoices and follows up
ViewAI Reputation Manager
Fires review requests when ServiceTitan marks a job complete
ViewOther integrations
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